Overview

• Unknown Kilometres are kilometres travelled by a vehicle that are not currently attributed to any job.
• If a vehicle is being driven any significant distance (more than 15km), by anyone, at any time, there needs to be a job in progress on the tablet so that the kilometres being travelled are captured and recorded against a job.
• The unknown Kilometres page gives the details of the two jobs where the unknown kilometres have been detected. Unknown K’s are detected by comparing the finish k’s of one job with the start k’s of the next job, if the two don’t match, there will be an unknown k’s entry.
• The unknown portion of kilometres will have happened;
  • At the end of the first job i.e. the driver finished the job too early & then continued to drive the bus
  • In between those two jobs, the bus has been driven without a job in the system
  • At the start of the second job i.e. the driver has departed the depot without touching the tablet, remembered & started using the tablet some time later.

Definition of Unknown K's

When a vehicle has been driven & kilometres have been travelled that can't be attributed to a job

Unknown k's can be thought of as homeless k's. Kilometres live inside jobs, if kilometres don't have a job, they don't have a home.

How Unknown K's are found

Every time a job is started on a tablet, the system compares the start odometer reading from Mix Telematics with the Finish odometer reading from the last job the bus did. If those two odometer readings don't match, that means the bus has been driven & kilometres have been travelled, that can't be attributed to a job.

How many Unknown K's does there need to be for the system to show an unknown K's entry

15 kilometres & over will show an entry on the Unknown K's page. Anything under 15 will not be shown. This is to prevent unknown K's from being shown every time a cleaner or Mechanic drives a bus in the depot.

Why are Unknown K's important

Unknown K's are important because all of the reporting that comes from the system, is relying on the kilometres travelled per job & per vehicle to be correct. Cents per kilometre reports, take the fuel added to a bus & compare that to the kilometres that bus has travelled to work out the running costs of each vehicle. Kilometres by job type reports are used to work out how many kilometres can be attributed to School Runs, Urban & Charter each month. This reporting can have financial flow on effects & needs to be as accurate as possible.

How to fix Unknown K's

• The first step is to find out what actually happened, why is there an Unknown K's entry?
  • The quickest & easiest way to do that is to compare the Tablet Progress in each job, against Mix Telematics
• If you find the tablet progress on either or both of the jobs, doesn't match Mix Telematics, you will need to edit the tablet progress in the job to match Mix Telematics
• If you find the tablet progress does match Mix Telematics for each of the listed jobs, then you need to check the time in between the two listed jobs. You're looking for a job with no progress or the bus being driven without a job. One of those two things will have happened in between the two jobs listed in the unknown K's page. Check the Allocations page for the job with no progress, then check mix for the bus being driven without a job.
  • If you find the bus was driven without a job in the system, you need to create a job & enter tablet progress so the K's have a home.
  • If you find a job without any progress, you need to check mix to get the times, then enter tablet progress against the job

The Unknown K's page gives you the job numbers and it gives you the tablet progresses

• What does the Tablet Progress say the bus did? Compare that against the Schedule in the job
• Check the History Tab, has the progress been modified by Operations?
• What does Mix telematics say the bus did?
• If you can't find anything obviously wrong in the first job, look at the second job, check the tablet progress, check the History, Check Mix Telematics
• Once you know what happened & how the Unknown K's were created, you will know what course of action to take
• 99% of the time you will either need to change the progress in one of the jobs or create a new job to house the homeless K's
• Finding out what happened, can come from a variety of sources.
  • The most common way to find the truth is to look inside the jobs at the Tablet Progress and History Tabs, then compare what you see in there to Mix Telematics
• All kilometres travelled, need to be attributed to a job
• If a job doesn't exist for the unknown k's to be allocated to, a job needs to be created & tablet progress put against that job so the unknown k's have a home

Confirm Fixed

The unknown K's page highlights issues & brings them to the attention of Operations staff. Once the adjustments have been made inside the jobs to fix the unknown K's, confirm fixed needs to be ticked against that entry in the unknown K's page to remove that entry & mark it as fixed.

Number 1 thing to keep in mind when fixing unknown K's

You don't want to keep fixing the same scenarios again & again.

How do you stop this from happening ?

• Give feedback to the drivers, leave notes, talk to them, train them, if they don't know what they're doing wrong, they don't know what they need to change
• Give feedback to Operations Staff so everyone understands the importance of creating jobs & capturing kilometres correctly.

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